Terms of Service

Terms of Use

Effective from: 2025-10-01 until further notice

1. General

2. These terms of use ("Terms") govern the use of this website https://hilleberg.com/eng ("Website") which is owned and provided by Hilleberg the Tentmaker Aktiebolag with company registration number 556538–1885, a Swedish private limited company registered in Sweden (hereinafter referred to as "we", "our" or "us"). References to "you" or "your" refer to the visitor of the Website.

3. By accessing, using or interacting with the Website, you agree to be bound by these Terms. The Terms apply whether you are only browsing the Website or if you use its features, for example to make a purchase through the web shop or to contact us via the contact form.

4. These Terms constitute a legally binding agreement between you as a user of the Website and us as the Website owner. You are responsible for reading through the Terms carefully before using the Website, as well as keeping yourself updated on any changes to the Terms. If you do not accept these Terms, we ask you not to use the Website.

5. For certain functions on the Website, for example when purchasing our products through the web shop, special terms apply (such as our Terms of Purchase). In the event of a conflict between these Terms and special terms, the special terms shall prevail.

6. The original language of the Website is Swedish. If content is translated into other languages, this is provided only as a service. In the event of discrepancies between versions, the Swedish text shall prevail.

7. Use of the website

8. The use of the Website may only take place in accordance with these Terms and applicable legislation.

9. You undertake to use the Website in a responsible and lawful manner. It is not permitted to:

• Use the Website for the purpose of committing fraud or any other illegal activity.

• Distribute, upload or transmit material that is offensive, abusive, defamatory, threatening, unlawful, or that infringes on the rights of third parties.

• Gain unauthorized access to, disrupt, or manipulate the Website’s technical solutions, database, server, code, or any other part of the infrastructure.

• Use automated systems, including “bots” or “scrapers”, to collect information from the Website without our explicit written consent.

• Impersonate another person or entity, or provide false information in connection with the use of our contact forms.

• Use the Website in a way that causes damage or other inconvenience to us or anyone else.

• Otherwise use the Website in conflict with its purpose.

10. AVAILABILITY AND TECHNICAL LIMITATIONS

11. Our goal is for the Website to be available around the clock, but we cannot guarantee uninterrupted access. We reserve the right to temporarily suspend access to the Website for updates, technical maintenance, or for other reasons.

12. We are not responsible for any consequences that may arise for you or anyone else due to limited or interrupted access to the Website, unless this is caused by negligence on our part or other circumstances for which we are liable under mandatory law.

13. PROCESSING OF PERSONAL DATA

14. When you contact us or enter into an agreement with us for the purchase of our services/products, we process your personal data. Personal data refers to information that can be directly or indirectly linked to you as an individual, such as name, contact details, and any information you provide yourself in free text fields. We process personal data in accordance with applicable Swedish data protection legislation, including the EU General Data Protection Regulation (GDPR).

15. For more information about, among other things, which personal data we collect, how long we retain it, your rights and how to exercise them, we refer to our Privacy Notice which is published on this Website and can be accessed via the following link: https://hilleberg.com/eng/support/terms-of-service#privacy-notice

16. TERMS OF PURCHASE

17. When you purchase our services/products, our Terms of Purchase apply, which regulate, among other things, payment terms, right of withdrawal, right of complaint, and allocation of responsibility between us. The Terms of Purchase constitute part of the binding agreement entered into between you as the buyer and us as the seller. For complete information about what applies to purchases, we refer to our Terms of Purchase which are published on this Website and can be accessed via the following link: https://hilleberg.com/eng/support/terms-of-service#terms-of-purchase

18. COOKIE NOTICE

19. The Website uses cookies in order, among other things, to improve the user experience and ensure that the web shop functions properly. More information about how cookies are used can be found in our Cookie Notice, which is published on this Website and can be accessed via the following link: https://hilleberg.com/eng/support/terms-of-service#cookie-notice

20. INTELLECTUAL PROPERTY RIGHTS

21. All content published on the Website, including but not limited to texts, logos, graphics, images, videos, layout, design, and technical solutions, belongs to us (or, where applicable, our licensors) and is protected by copyright, trademark law, and other applicable intellectual property regulations.

22. It is not permitted to copy, reproduce, publish, distribute, sell, modify, link in a misleading manner, or otherwise use the content on the Website without our prior written consent, unless such use is permitted under mandatory law.

23. It is also not permitted to use our company name, logo, or other distinguishing marks in a way that may give the impression of cooperation, endorsement, or approval, unless this has been agreed in writing between us.

24. Any unauthorized use of the Website’s content may result in legal action.

25. LINKS TO OTHER WEBSITES

26. The Website may contain links to external websites provided by third parties. These links are provided for informational purposes only, and we have no control over the content, security, or availability of such websites.

27. We disclaim liability for the content of linked pages or for any damages that may arise from the use of these external websites.

28. Please note that intellectual property rights and terms of use for third-party content may differ from our own. Any use of material from linked third-party websites is at your own risk and in accordance with the respective third party’s terms.

29. LIABILITY AND LIMITATION OF LIABILITY

30. We strive to ensure that the Website is available, secure, and that the information published is accurate and up to date. Nevertheless, we cannot guarantee that the content will always be complete, error-free, or current, and we make no representations or warranties regarding the functionality, content, or availability of the Website. We reserve the right to modify, restrict, or shut down all or parts of the Website at any time without prior notice.

31. To the extent permitted by applicable law, we disclaim all liability for any direct or indirect damages, losses, or inconveniences arising from your use of, or inability to use, the Website.

32. We shall not be held liable for delays or failures in the performance of our obligations under these Terms if we can demonstrate that such delay or failure is due to an impediment beyond our reasonable control (i) which could not reasonably have been foreseen, and (ii) the consequences of which could not reasonably have been avoided or overcome (a force majeure event). Circumstances of this nature may, in certain cases, include but are not limited to: labour disputes, fire, war, governmental decisions, changes in legislation, major technical disruptions, or other similar events beyond our control.

33. In the event of your breach of these Terms causing us actual damage (e.g. technical manipulation, unauthorized reuse of content, or fraudulent conduct), we reserve the right to claim compensation in accordance with applicable law. However, this shall not affect your statutory rights as a consumer.

34. The information on the Website is intended as general guidance only. We disclaim liability for any decisions made solely on the basis of such information, unless otherwise required by mandatory law. In the event of a conflict, the provisions set out in our marketing materials and Terms of Purchase shall prevail over general information.

35. AMENDMENTS

36. We reserve the right to update or amend these Terms at any time. The current version will always be published on the Website. Amendments shall take effect as soon as they are published. It is your responsibility to regularly review the Terms and stay informed of any updates. By continuing to use the Website after amendments have been published, you are deemed to have accepted such amendments.

37. INVALIDITY OF PROVISIONS

38. Should any provision of these Terms, or part thereof, be found invalid or unenforceable by a competent court or authority, this shall not affect the validity of the remaining provisions. In such case, the invalid provision shall be replaced with a reasonable and lawful provision that, to the greatest extent possible, fulfils the purpose of the original provision.

39. SURVIVAL OF PROVISIONS

40. Provisions in these Terms relating to intellectual property rights, applicable law, dispute resolution, and any other provisions which expressly, or by their nature, are intended to survive termination, shall remain binding even after the termination of the agreement.

41. GOVERNING LAW AND DISPUTE RESOLUTION

42. These Terms shall be governed by Swedish law, without regard to its conflict of law principles.

43. Any disputes arising out of or in connection with these Terms or your use of the Website shall be settled by the competent courts of Sweden, unless otherwise required by mandatory law.

44. CONTACT DETAILS

45. If you have any questions regarding these Terms or the use of the Website, you may contact us through our contact details provided at the following link: https://hilleberg.com/eng/support/contact-us

Terms of Purchase

Effective from: 2026-03-11 until further notice • Version: 1.0

1. INTRODUCTION AND APPLICABILITY

1.1. Parties and applicability: These Terms of Purchase apply to agreements for the purchase of goods entered into between Hilleberg the Tentmaker Aktiebolag with company registration number 556538–1885, a Swedish private limited company registered in Sweden (hereinafter referred to as "we", "our" or "us"), and the consumer making the purchase (hereinafter referred to as "you" or "your").

1.2. Acceptance of terms: By completing the order, you confirm that you have read and accepted these Terms of Purchase.

1.3. Applicable legislation: For purchases made by consumers, the mandatory provisions of the Swedish Distance Contracts Act (2005:59) and the Swedish Consumer Sales Act (2022:260) apply. These provisions grant you rights that cannot be waived by agreement. More information about your consumer rights is available at www.hallakonsument.se and www.konsumentverket.se.

2. ORDER

2.1. Special requirements: To make a purchase with us, you must be at least 18 years of age and legally capable of entering into the agreement with binding effect. If you are under 18 years of age, you must have the consent of your legal guardian to complete the purchase. By placing an order, you confirm that these requirements are met.

2.2. Formation of the agreement: A binding purchase agreement is formed only when we have confirmed your order by e-mail. We reserve the right for products to be sold out. If an item you have ordered is out of stock, we will notify you without undue delay and refund any payments made, no later than within 30 days.

2.3. Payment obligation: By completing the purchase, you undertake to pay in accordance with these Terms of Purchase.

2.4. Order confirmation and verification: The order confirmation contains details of the purchased goods, prices, and delivery. You are responsible for verifying the information and contacting us without undue delay in the event of any errors. We are entitled to correct obvious mistakes which you realized, or ought to have realized, and send a new order confirmation. You may then cancel the order at no cost if the corrections are not accepted.

2.5. Performance of the agreement: You have performed your obligations under the agreement upon payment. We have performed our obligations when the goods have been delivered.

2.6. Cancellation prior to delivery: You may cancel your order before delivery. In such case, we are entitled to compensation for costs and losses in accordance with applicable law, unless the right of withdrawal applies.

2.7. Cancellation after delivery: After delivery, the right of withdrawal applies in accordance with section 7 below. Cancellation beyond this is not possible.

3. PRICES AND DISCOUNTS

3.1. Prices and VAT: The applicable price is the one displayed at the time of the order. Prices in the web shop are stated in SEK, EUR, or GBP, and include VAT. Any shipping and payment fees are shown separately prior to the purchase as well as in the order confirmation.

3.2. Special offers: We may from time to time offer a limited number of products, time-limited discount codes, or other promotional campaigns. Such offers apply in accordance with the terms and the time period stated at the time of purchase.

3.3. Discount codes and conditions of use: Any discount codes must be entered at the time of the order, are valid only once per order, and may not be combined with other discounts unless otherwise stated. They do not apply retroactively.

3.4. Specific Terms for Deliveries to the United Kingdom

3.4.1. For orders delivered to the United Kingdom (“UK”), the prices displayed in GBP in our web shop include 20% UK VAT. We are registered for VAT in the UK, and VAT is charged at the time of purchase.

• Hilleberg GB VAT number: GB503407628
• Hilleberg GB EORI number: GB503407628000

3.4.2. For shipments delivered to the UK, we cover all import duties and customs-related charges, meaning that no such fees are payable by the customer or the recipient upon delivery. Your parcel will remain at the collection point for 7-14 days after arrival, after which it will be returned to us. We charge a fee of 600-1200 SEK for unclaimed parcels to cover shipping and handling costs. The fee varies depending on country and if there is a cost of customs duties or similar.

4. TERMS OF PAYMENT

4.1. Available payment methods: Payment shall be made through the payment methods offered at the time of purchase. In our web shop, payment is made via integrated payment service providers.

4.2. Payment service provider: Our payments are processed by Nets Denmark A/S (“Nets”) or another designated payment service provider. Their terms apply to the payment, and they are responsible for the associated processing of personal data.

4.3. Card payment: When paying by card (e.g. Visa or Mastercard), the amount will be charged in connection with the order confirmation. We reserve the right to refuse a purchase in cases of suspected fraud or non-payment.

4.4. Payment link (if applicable): If you are unable to pay by card, payment may be offered via a payment link. The link is sent by e-mail and must be paid within the specified time.

4.5. Acceptance of terms: By making a payment, you accept both our Terms of Purchase and the terms of the payment service provider.

4.6. Retention of title: The goods remain our property until fully paid for, unless otherwise required by mandatory law.

5. SHIPPING AND DELIVERY

5.1. Shipping: Shipping charges are stated in connection with payment and in the order confirmation. For deliveries to the UK, import duties and customs-related charges are covered by us, as set out in the UK-specific terms under section 3.4 above.

5.2. Delivery time: Delivery time to our warehouse from the manufacturer is stated on the product page. The expected delivery time to the customer is stated in the order confirmation with year and week. Delivery normally takes place within 7 days from the date the goods leave our warehouse. Delivery times may be affected by public holidays, festive periods, vacation periods, and other special circumstances. Delivery to the United Kingdom (“UK”) normally takes place within 7 days.

5.3. Delays and rights: In the event of a delay not attributable to you, you are entitled to demand delivery, terminate the purchase, or claim damages. Termination may occur if the delivery is materially delayed, if we notify you that the goods will not be delivered, or if delivery does not occur within an additional period granted.

5.4. Delivery method: Deliveries within Sweden normally take place to a collection point, and to the specified address abroad. You may request another method of delivery by contacting our customer service at the time of the order, which we will decide on a case-by-case basis.

5.5. Uncollected packages: If a package is not collected, this will not automatically be regarded as an exercise of the right of withdrawal. We are entitled to charge you for the actual costs incurred for return shipping and handling. If you do not contact us within seven (7) days from the date the package was returned, we are entitled to terminate the purchase. In the event of a refund, deductions will be made for our costs associated with the return.

5.6. Receipt and inspection: You are responsible for receiving the shipment and should verify that it is intact and correct. Damages should be reported to us and the shipping company without undue delay.

5.7. Identification at collection point: Identification may be required when collecting the package. If another person collects the shipment on your behalf, you remain responsible for such collection.

6. WARRANTY, SERVICE AND REPAIRS

6.1. Lifetime warranty: Our tents and shelters may be covered by a lifetime warranty against original defects in material or workmanship. Information on whether the product is covered by a lifetime warranty is stated on the product page, as well as in the order confirmation and receipt. If such a defect should appear, we will remedy it at no additional cost to you, either through repair or replacement. The warranty is valid only upon presentation of proof of warranty. The order confirmation or receipt of purchase serves as proof of warranty. We therefore recommend that you retain such documentation after completing the purchase. In the event of an approved warranty claim, we will cover the return shipping and remedy.

6.2. What the warranty does not cover: The warranty does not cover damage arising from incorrect use, accidents, normal wear and tear, or external factors such as UV radiation or sand. The warranty may be denied in cases of abnormal wear or violation of care instructions.

6.3. How to invoke the warranty: For a warranty claim, you must contact our customer service with a description, images, and the order number. More information on how to proceed with a warranty claim is available on our website via the following link: https://hilleberg.com/eng/support/warranty-repairs

6.4. Statutory claims: The warranty does not affect your statutory rights to make a claim due to defects or delays.

6.5. Service and spare parts: We offer maintenance, repairs, and spare parts outside the warranty, subject to payment.

6.6. Authorized partners: We cooperate with authorized service partners in selected countries. The contact details of these service partners are available on our website via the following link: https://hilleberg.com/eng/support/warranty-repairs

7. RIGHT OF WITHDRAWAL

7.1. Your right to withdraw from the purchase: As a consumer, you have the right to withdraw from your purchase within 14 days in accordance with the Distance Contracts Act (2005:59). The right of withdrawal applies only to consumers.

7.2. Commencement of the withdrawal period: For the purchase of goods, the withdrawal period begins the day after you have received the goods (or the final part in the case of partial delivery). For the purchase of services, the withdrawal period begins the day after the agreement was entered into.

7.3. Exceptions to the right of withdrawal: The right of withdrawal does not apply to services that have been fully performed during the withdrawal period, provided that you have expressly consented to the service commencing immediately and have been informed that the right of withdrawal ceases once the service has been completed.

7.4. How to exercise the right of withdrawal: To exercise the right of withdrawal, you must notify us clearly before the withdrawal period expires. This may be done by e-mail, telephone, letter, or via our contact form. You may also use our withdrawal form, available on our website: https://hilleberg.com/eng/support/terms-of-service#withdrawal-form

7.5. Return of goods: The goods must be returned no later than 14 days after you have notified us that you wish to withdraw from the purchase. You bear the cost of return shipping and are responsible for ensuring that the goods are returned in good condition. Please use the original packaging if possible. Retain the shipping receipt as proof.

7.6. Deduction for depreciation: If the goods have been handled more than necessary to determine their characteristics or functionality, we are entitled to make a reasonable deduction for depreciation. The same applies if the goods are returned damaged or incomplete.

7.7. Return address: Return the goods to the return address stated at the following link: https://hilleberg.com/eng/support/contact-us

7.8. Refund: We will refund the full purchase price, including the original shipping cost for standard delivery, no later than 14 days after you have notified us of your withdrawal. However, we may withhold the refund until we have received the goods or you have provided proof that the goods have been returned. Refunds will be made using the same method of payment that was used for the purchase, unless otherwise agreed.

8. COMPLAINTS AND RETURNS

8.1. Right to complain: As a consumer, you are entitled to complain about a product due to delay or defect within three (3) years from the date you received the product. You must make the complaint within a reasonable time after the defect has been discovered. A complaint made within two months shall always be deemed to have been made within a reasonable time.

8.2. How to make a complaint: A complaint may be made in writing or verbally. We recommend that you e-mail us with a description of the defect, when it was discovered, and preferably attach photographs. You are encouraged to use our return form: https://docs.hilleberg.net/HillebergReturnForm.pdf

8.3. Contact details for complaints: Contact details for complaints are provided at the following link: https://hilleberg.com/eng/support/contact-us

8.4. Transport damage: In the event of visible damage to the package upon delivery, you should report this immediately to the carrier and to us. We disclaim liability for damages occurring during transport to you.

8.5. Return handling in the event of a complaint: Please contact us before returning a product for complaint. We will then provide instructions for handling and return.

8.6. Hygiene and safety requirements: For hygiene and safety reasons, products returned must be clean and dry. We will not handle returns that are dirty, damp, or mouldy. Such products will be returned without action. This does not affect your statutory right to complain, but the product must be resent in acceptable condition in order for us to assess the complaint.

8.7. Return shipping and refund: In the event of an approved complaint, we will cover the return shipping and the remedy (e.g. repair, replacement, or refund). In the event of a non-approved complaint, you are responsible for the return shipping. Any refund will be made within 30 days using the same method of payment as was used for the purchase, unless otherwise specifically agreed.

8.8. Remedies for defects: If the product is defective, you are entitled to free repair, replacement, price reduction, or termination of the purchase in accordance with applicable law. You may also withhold payment or claim compensation. However, we are entitled in the first instance to offer repair or replacement, provided that this can be carried out without unreasonable inconvenience to you. The statutory right to complain applies regardless of whether you have a warranty or not.

9. LIMITATION OF LIABILITY

9.1. Force majeure: We disclaim liability for damage or loss caused by delay or defect in the product, if the cause is due to a circumstance beyond our control which we could not reasonably have foreseen at the time of entering into the agreement, and the consequences of which we could not reasonably have avoided or overcome. Such circumstances may include, for example, natural disasters, epidemics, pandemics, fire, war, governmental decisions, changes in legislation, or other similar events beyond our control.

9.2. Limitation of liability: We are liable for direct damages caused by our negligence, but not for indirect damages such as loss of profit or consequential damages, unless otherwise required by mandatory law. Our liability is not limited in cases of personal injury, intent, or gross negligence, to the extent such limitation is not permitted under mandatory law.

9.3. External links: Our website may contain links to external websites. We disclaim liability for the content or functionality of websites provided by third parties.

9.4. Product information: We reserve the right for typographical errors or obvious mistakes in product descriptions, prices, or stock levels which you realized, or ought to have realized, were incorrect. We may correct such errors without prior notice.

9.5. Product images: We strive to depict the products as accurately as possible, but colour and appearance may vary depending on, for example, monitor settings or lighting conditions. Images are illustrative guides only.

10. OTHER TERMS

10.1. Personal data: We process your personal data in accordance with applicable data protection legislation (including the GDPR) in order to perform the agreement. More information is available in our Privacy Notice on our website: https://hilleberg.com/eng/support/terms-of-service#privacy-notice

10.2. Cookies: We use cookies to ensure the functioning of the website and to improve the user experience. For more information, see our Cookie Notice: https://hilleberg.com/eng/support/terms-of-service#cookie-notice

10.3. Terms of use for the website: By using our website, you accept our Terms of Use, which regulate, among other things, intellectual property rights and technical functionality. You can find them here: https://hilleberg.com/eng/support/terms-of-service#terms-of-use

11. MISCELLANEOUS PROVISIONS

11.1. Assignment: We are entitled to assign our rights and obligations under the agreement. You may not assign your rights without our written consent.

11.2. Amendments to the Terms of Purchase: We are entitled to update these Terms of Purchase. The Terms of Purchase applicable at the time of purchase shall apply to the relevant purchase. The current version of the Terms of Purchase is published on our website via the following link: https://hilleberg.com/eng/support/terms-of-service#terms-of-purchase

11.3. Invalid provision: Should any provision of these Terms, or part thereof, be found invalid or unenforceable by a competent court or authority, this shall not affect the validity of the remaining provisions. The invalid provision shall in such case be replaced with a reasonable and lawful provision that, to the greatest extent possible, fulfils the purpose of the original provision.

11.4. Survival of provisions: Provisions in these Terms relating to applicable law, dispute resolution, and any other provisions which expressly, or by their nature, are intended to survive termination of the agreement, shall remain binding even after the termination of the agreement.

12. GOVERNING LAW AND DISPUTE RESOLUTION

12.1. The purchase agreement, including these Terms, shall be governed by Swedish law, without regard to its conflict of law principles.

12.2. If you as a consumer have a dispute with us, you may refer the matter to the Swedish National Board for Consumer Disputes (ARN), www.arn.se, Box 174, 101 23 Stockholm. You may also obtain guidance from the Swedish Consumer Agency (www.konsumentverket.se) or your municipal consumer guidance service. We always recommend attempting to resolve disputes through dialogue and negotiation before taking legal action.

12.3. Disputes that cannot be resolved through alternative dispute resolution shall be settled by the competent courts of Sweden, unless otherwise required by mandatory law.

13. CONTACT DETAILS

13.1. Our current contact details can be found via the following link on our website: https://hilleberg.com/eng/support/contact-us

Cookie Notice

1. INTRODUCTION

This website (the "Website") is owned by Hilleberg the Tentmaker Aktiebolag with company registration number 556538–1885, a Swedish private limited company registered in Sweden (hereinafter referred to as "we", "our" or "us"). References to "you" or "your" refer to the visitor of the Website. 

We have created this cookie notice in order to provide you with a clear and transparent overview of how cookies are used on the Website. Here you will find information about what types of cookies are used, what purposes cookies serve, how long they are stored, and if and how information is shared with third parties. You will also be informed about which external parties (e.g. third-party service providers) have access to the information through cookies. In addition, you will receive guidance on how you can control, manage or limit the use of cookies either through the settings of your browser or through the cookie tool installed on the Website.

The purpose of this information is to provide you with sufficient information to be able to make informed decisions about the use of cookies on the Website.

 

2. GENERAL INFORMATION ABOUT COOKIES

A cookie is a small text file that is saved on a visitor's device, such as a mobile phone, computer or tablet, when they visit a website. Cookies serve various purposes and enable access to different services and functions on the website. For example, cookies can be used to:

• Retrieve information that has already been stored on the visitor’s device.

• Store new information on the visitor’s device.

• Track the visitor's browsing behavior across websites that use the same cookie.

• Save data about the visitor's activities and interactions on the website.

• Store information during a single visit (session cookie) and across multiple visits (persistent cookie).

• Enable targeted marketing based on the visitor's interests.

Cookies may also involve the transfer of information between the website and the visitor, between the visitor and the website owner, or to a third party acting on behalf of the website owner. In some cases, the information may also be shared with other parties in accordance with their own privacy policies.

There are different types of cookies, which are generally divided into the following main categories:

• Session cookies are temporarily stored in the device's memory and do not have a set expiration date. They are active only during the browser session and are automatically deleted when the browser is closed. These cookies are commonly used to maintain a user session and enable certain functionalities on the website.

• Persistent cookies (also known as permanent cookies) are stored on the device for a specified period defined in the cookie settings. Unlike session cookies, they remain on the device even after the browser is closed, until the set expiration date is reached. These cookies are often used to remember user preferences for future visits.

Cookies may also be set by entities other than the website owner, so-called third-party cookies. These may be used for various purposes, such as analytics, advertising or social media integrations. Third-party cookies can be either session or persistent cookies, depending on their specific function.

 

3. CATEGORIES OF COOKIES USED ON THIS WEBSITE

3.1 Essential cookies

Cookies categorized as "Essential cookies" are strictly necessary for the proper functioning of the Website. They are required to provide the online services you have requested. In short, these cookies are crucial for enabling you to fully experience the functionality of the Website. They allow us to maintain user sessions, prevent security threats and ensure core operations and security features that are important for you as a visitor.

The use of essential cookies does not require your prior consent, which means you cannot opt out of their use. As a result, cookies in this category will always be active.

 

3.2 Non-essential cookies

For us to use cookies that are classified as non-essential your active consent is required. You have the right to withdraw your consent at any time, without affecting the lawfulness of any processing carried out prior to the withdrawal. You can manage or disable non-essential cookies by following the instructions in section 5 below.

Please note that non-essential cookies are not critical to the basic functionality of the Website, instead, they are used for other purposes (such as improving the user experience or analyzing website traffic).

These cookies will only be placed on your device after you have provided active consent via the Website's cookie banner or settings center. Non-essential cookies will not be used before you have given consent. You may also choose to consent only to specific categories of cookies.

The Website uses the following categories of non-essential cookies:

• Preferences: Preference cookies enable a website to remember information that changes the way the website behaves or looks, such as your preferred language or the region you are in.

• Statistics: Statistical cookies help website owners understand how visitors interact with websites by collecting and reporting information anonymously.

• Marketing: Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user, and therefore more valuable for publishers and third-party advertisers.

• Unclassified: Unclassified cookies are cookies that are in the process of being classified together with the providers of the individual cookie.

 

4. SPECIFIC COOKIES USED ON THIS WEBSITE

Below is a list of the cookies used on this Website. The table includes the cookie name, the category it belongs to, its storage duration on your device, its purpose and whether the information is shared with third parties.

(This information is updated regularly to reflect current usage.)

[cookie_audit]

COOKIE	CATEGORY	STORAGE DURATION	DESCRIPTION

 

5. HOW YOU CAN MANAGE YOUR COOKIE PREFERENCES

You can manage and control your cookie preferences using various methods. This includes the ability to fully or partially disable or enable cookies. However, please note that disabling cookies, either entirely or in part, may affect the functionality of the Website and result in certain features not working as intended.

Below are different ways to manage cookies:

5.1 Settings via the Website's installed cookie solution

On this Website, you can manage your cookie preferences using the settings provided by the installed cookie solution. When you visit the Website for the first time, a cookie banner will appear, giving you the option to:

• Accept all cookies

• Reject all non-essential cookies

• Customize your consent for specific cookie categories (e.g., statistics, marketing)

The cookie banner can be reopened at any time via a widget button located in the bottom left corner of the Website. The banner will also reappear automatically if any significant changes are made to the cookie notice or its categories.

You can change or withdraw your consent to the use of non-essential cookies at any time by clicking the widget button. This allows you to continuously adjust your cookie settings according to your needs and preferences.

Please note that essential cookies, as described in section 3.1 above, are always active to ensure the Website functions properly and therefore cannot be disabled.

5.2 Browser settings

If you wish to limit the use of cookies, you can adjust the settings in your web browser. Most browsers allow you to block non-essential cookies or require that you actively approve each new cookie before it is stored on your device.

Browser settings also typically offer the ability to block third-party cookies or mark frequently visited websites as “trusted sites,” allowing cookies from those sources to be accepted automatically. In most cases, you can also delete specific cookies stored on your device or clear all previously stored cookies.

These features are usually found under menu options such as “Settings,” “Help,” or “Tools” in your browser. Please note that the available functions may vary depending on which browser you use (e.g., Chrome, Firefox, Safari, Edge, Opera). If you need assistance changing your settings, you can contact your browser provider or visit their help pages for detailed instructions.

Keep in mind that these settings need to be configured separately in each browser and on every device, you use to ensure that your preferences apply consistently across platforms.

However, please note that browser-level settings may not always constitute valid consent under applicable law. Therefore, we recommend that you also use the cookie settings available on our Website to manage your consent.

6. PROCESSING OF PERSONAL DATA

If the cookies used result in the collection of personal data relating to you, you are also entitled to information about the processing of such personal data in accordance with the EU General Data Protection Regulation 2016/679 (“GDPR”). For more information about how we process personal data, please refer to our Privacy Notice.

 

7. MORE INFORMATION

For further information about cookies and the Swedish Electronic Communications Act, you can visit the website of the Swedish Post and Telecom Authority: www.pts.se.

If you would like to learn more about the GDPR and the rules governing the processing of personal data, you may visit the website of the Swedish Authority for Privacy Protection (IMY): www.imy.se.

These resources can provide more in-depth knowledge and guidance on the topics of cookies, data protection and related regulations.

 

8. OUR CONTACT INFORMATION

If you have any questions or concerns regarding how this Website uses cookies, you can contact us using the contact details provided at the following link: https://hilleberg.com/eng/support/contact-us

Privacy Notice

Effective from: 2025-10-01 until further notice

We update this text when necessary. Significant changes will be communicated when required.

1. INTRODUCTION

In this Privacy Notice, you can read about how Hilleberg the Tentmaker Aktiebolag with company registration number 556538–1885, a Swedish private limited company registered in Sweden, processes personal data (hereinafter referred to as "we", "our" or "us"). References to "you" or "your" refer to the data subject whose personal data we process. Here, we explain, among other things, which personal data we process, why the processing takes place, where the data is stored, who may have access to it, and which rights you have under the GDPR.

2. DEFINITIONS

In this Privacy Notice, definitions are used that correspond to those contained in the EU General Data Protection Regulation 2016/679 ("GDPR"), Article 4 of the GDPR. For a complete list and exact definitions, please refer to this Article.

3. CONTROLLER

We are the controller for the processing of personal data when we determine the means and purposes of the processing, in accordance with the accountability principle. Our processing of personal data is carried out in accordance with the GDPR and supplementary Swedish data protection legislation. We are the controller for the processing of personal data described in this Privacy Notice.

4. HOW WE OBTAIN YOUR PERSONAL DATA

We primarily collect personal data directly from you when you: visit our website, contact us, subscribe to our newsletter, enter into an agreement with us, or participate in one of our projects (e.g. in our marketing material, such as instructional videos or interviews).

In some cases, we receive information about you from another source, such as your employer, a partner, or similar. This may involve you being the contact person for a company we cooperate with, or that someone else contacts us or places an order in which you are involved.

5. CATEGORIES OF PERSONAL DATA WE PROCESS

We process only personal data that is adequate, necessary, and relevant for fulfilling the purpose for which it was collected, in accordance with the principle of data minimisation.

The personal data we primarily process includes identifying information (e.g. first and last name), contact information (e.g. e-mail address, telephone number, and postal address), as well as photographs and/or video clips featuring identifiable individuals (e.g. in posts on our social media, on our website, or in our product catalogue).

6. LEGAL BASIS FOR THE PROCESSING OF PERSONAL DATA

We process personal data only for specific, explicitly stated, and legitimate purposes in accordance with the principle of purpose limitation. The processing is primarily based on one of the following legal bases:

• Consent (Artikel 6.1.a GDPR): You have given your consent to our processing of your personal data for specific purposes. You may withdraw your consent at any time, without affecting the lawfulness of processing carried out prior to the withdrawal.

• Contract (Artikel 6.1.b GDPR): The processing of your personal data is necessary to enter or perform a contract with you.

• Legal obligation (Artikel 6.1.c GDPR): We are required to process your personal data to comply with legal obligations.

• Legitimate interest (Artikel 6.1.f GDPR): The processing of your personal data is necessary for our or a third party’s legitimate interests, following a balancing of such interests against your rights and freedoms. Where processing is based on legitimate interest, we have conducted a legitimate interest assessment and determined that there is a legitimate interest and that the processing does not infringe upon your right to privacy and integrity.

In certain cases, providing personal data to us is voluntary, but without it we may not, for example, be able to provide certain support services, enter, or perform a contract.

7. PURPOSES OF OUR PERSONAL DATA PROCESSING

Below, we describe the purposes for which we process personal data, which personal data is processed, the legal basis applied for the processing, any recipients of the personal data, and the storage duration of the personal data.

1)  Contact and customer service

When you contact us, we process your personal data to handle the matter.

• Purpose: Handling of incoming matters via telephone, e-mail, letter, contact form and/or social media.

• Personal data: Identifying information (e.g. first and last name), contact information (e.g. e-mail address, telephone number, address), customer service matters (e.g. form data, content of the message, previous contact with customer service, complaints), purchase information (e.g. order history, product selection, amount).

• Processing: Identifying the individual contacting us, handling and responding to the matter, Following up the matter where necessary.

• Legal basis: Legitimate interest. We have a legitimate interest in being able to respond to inquiries and provide customer service.

• Recipients: Service providers, e.g. e-mail provider, telephone operator, and business system provider.

• Storage period: Customer service matters are normally stored for up to 3 years after the last contact in the matter to ensure follow-up and improved service.

2) Photos & videos for marketing

We may photograph or film for marketing purposes, for example in connection with interviews or the use of our products. Individuals may therefore appear identifiable in our marketing material.

• Purpose: To create and publish marketing material in which individuals appear identifiable, for example in images, videos, or interviews, to promote our products and services.

• Personal data: Identifying information (e.g. name, image, voice, video, quotes), contact information (only where relevant, e.g. in connection with an interview: e-mail).

• Processing: Photography and/or filming, editing of the material, publication in internal and external channels, including: our social media, website, product catalogues, newsletters, advertisements, and printed materials (e.g. magazines).

• Legal basis: Contract. The processing is based on an agreement regarding participation in marketing entered with the individual prior to participation.

• Recipients: Service providers assisting with the production, editing, or publication of marketing material, e.g. photographers, advertising agencies, media platforms.

• Storage period: The material is stored and used for as long as it is relevant for the purpose or in accordance with the terms of the agreement regarding participation in marketing.

 

3) Business relations

1. Agreements with natural persons for the purchase of our services/products

We process personal data to enter into and perform agreements with you as a natural person when purchasing our services/products, either as a consumer or as a sole trader.

• Purpose: To enter and perform agreements, and to manage delivery, payment, and support.

• Personal data: Identifying information (e.g. first and last name), contact information (e.g. e-mail address, telephone number), purchase information (e.g. products/services ordered, order history), payment information (e.g. invoices, payment status), correspondence and case history (e.g. customer service, complaints, support).

• Processing: Contract administration, order and delivery management, Invoicing and payment, communication and customer support, registration in business systems.

• Legal basis: Contract. The processing is necessary to enter and perform the relevant agreement with you as a natural person.

• Recipients: Accounting and business systems, CRM providers, communication services, support partners.

• Storage period: Personal data is stored for the duration of the contractual relationship and for up to 3 years thereafter for follow-up and legal obligations.

1. Agreements with legal persons, where you represent the contracting party

We process personal data in connection with entering and performing agreements with legal persons, for example sponsorship agreements, cooperation agreements, reseller agreements, or supplier agreements. This may involve, for example, us sponsoring parties with our services/products in preparation for an expedition or cooperating with or purchasing services/products from companies, associations, or public entities. In such cases, we process personal data about you in your professional capacity as a contact person or representative of the contracting party. In these cases, we do not enter into agreements directly with you as a natural person.

• Purpose: To maintain, administer, and perform business relationships with partners, resellers, sponsorship recipients, and suppliers, including communication, deliveries, and payments.

• Personal data: Identifying information (e.g. first and last name), contact information (e.g. e-mail address, telephone number), company name and registration number (for legal persons), position and role, delivery details (e.g. recipient address in sponsorship cases), purchase information (e.g. products/services ordered, order history), payment information (e.g. invoices, payment status), correspondence and case history (e.g. customer service, complaints, support).

• Processing: Communication and administration of contractual relationships, registration in CRM or business systems, management of orders, assignments, sponsorships, and deliveries, Invoicing and payment management, documentation of the business relationship.

• Legal basis: Legitimate interest. We have a legitimate interest in managing and communicating with you within the scope of the business relationship with the party you represent, as well as in documenting and administering agreements and deliveries.

• Recipients: Accounting and business systems, CRM providers, communication services, logistics partners, and support providers.

• Storage period: Personal data is stored for the duration of the contractual relationship and for up to 7 years thereafter in accordance with the requirements of the Accounting Act or as long as legal claims may be asserted. Personal data concerning representatives and contact persons of legal persons may be stored for up to 3 years after termination of the agreement for continued contact and documentation.

 

4)  Newsletter to subscribers

We process personal data to send newsletters to individuals who have actively chosen to subscribe.

• Purpose: To send newsletters to subscribers who have voluntarily signed up.

• Personal data: Identifying information: first name, last name, contact information: e-mail address.

• Processing: Sending newsletters by e-mail, managing subscriptions and unsubscribes.

• Legal basis: Consent. The processing is based on your active consent when you voluntarily sign up for our newsletter.

• Recipients: Providers of e-mail services and newsletter platforms.

• Storage period: Personal data is stored for as long as you remain a subscriber. You may withdraw your consent at any time by clicking the unsubscribe link included at the end of each mailing.

 

5) Marketing to existing or former customers and management of unsubscribes

We process personal data to communicate relevant offers and marketing to existing or former customers, as well as to ensure that unsubscribed recipients do not receive further mailings.

• Purpose: Marketing to former or existing customers and management of unsubscribes.

• Personal data: Identifying information: first name, last name, contact information: e-mail address, telephone number, marketing preferences (e.g. preferred channels), purchase history and areas of interest, unsubscribe status (blocklist).

• Processing: Sending targeted offers via e-mail, telephone, or social media, storing e-mail addresses in a blocklist, analysing purchase history for personalisation.

• Legal basis: Legitimate interest. We have a legitimate interest in marketing our services to existing customers and in respecting unsubscribes.

• Recipients: Marketing platforms, e-mail services, analytics tools.

• Storage period: Personal data is processed for up to 3 years after the last contact. If you choose to unsubscribe, your e-mail address will be stored in a separate blocklist for up to 5 years to ensure that you do not receive further mailings by mistake. You may request deletion of this address at any time.

 

6) Compliance with legal obligations

We process personal data where required to comply with applicable laws and regulations, including obligations relating to accounting, taxation, consumer rights, data protection, and the handling of personal data breaches.

• Purpose:

• To comply with statutory obligations, such as accounting, tax reporting, and record-keeping requirements.

• To process and document requests to exercise rights under applicable data protection legislation, such as the GDPR.

• To ensure compliance with obligations relating to data protection and consumer rights.

• To investigate, document, and report personal data breaches in accordance with the GDPR.

• Personal data:

• Rights requests: Identifying information (e.g. first name, last name), contact information (e.g. e-mail address, telephone number), case details (e.g. type of right, correspondence), verification information where required.

• Accounting records: Identifying information (e.g. first name, last name), contact information (e.g. address, e-mail address, telephone number), contract information (e.g. customer number or internal identifier), payment information (e.g. invoices, amounts, payment method), order and delivery information (e.g. date, delivery address).

• Personal data breaches: Identifying information (e.g. first name, last name, user ID), contact information (e.g. e-mail address, telephone number), technical information (e.g. IP address, log files, device type), incident-related information (e.g. description of the incident, affected systems or data).

• Processing:

• Registering, storing, and reporting information in accordance with the law.

• Verifying identity, investigating and handling rights requests, and documenting measures taken.

• Storing and archiving invoices, receipts, and payments, as well as providing documentation for audits or inspections.

• Investigating, analysing, and documenting personal data breaches, informing affected data subjects and the supervisory authority (where required), and implementing technical and organisational measures to prevent future incidents.

• Cooperating with authorities upon request.

• Legal basis: Legal obligation. The processing is necessary for us to comply with our obligations under the GDPR, the Swedish Accounting Act (SFS 1999:1078), and other applicable legislation.

• Recipients:

• Authorities such as the Swedish Tax Agency, law enforcement authorities, auditors, and other parties in accordance with the law.

• Supervisory authorities (e.g. the Swedish Authority for Privacy Protection – IMY) in the event of a personal data breach notification.

• IT and security providers assisting with technical analysis and remedial measures.

• Accounting firms and system providers within finance.

• The police (in the event of a crime) and internal investigation teams where necessary.

• Providers of e-mail services and case management systems for handling rights requests.

• Storage period:

• Rights requests: Personal data relating to requests is normally stored for up to three (3) years after the matter has been concluded, based on applicable limitation periods.

• Accounting records: Accounting materials are retained for seven (7) years from the end of the calendar year in which the financial year ended, in accordance with the Accounting Act.

• Personal data breaches: Documentation is stored for five (5) years after the investigation is concluded. If the incident is subject to an ongoing authority investigation or legal proceedings, the data may be retained for a longer period.

8. STORAGE LOCATION

Our objective is that all processing of personal data shall take place within the European Union (EU) or the European Economic Area (EEA). If transfers are made to a country outside the EU/EEA, we ensure an adequate level of protection in accordance with the GDPR, for example through the European Commission’s Standard Contractual Clauses (SCC) with supplementary safeguards where necessary, and/or adequacy decisions from the European Commission. Information on the relevant third countries, applicable safeguards, and how you can obtain a copy of the relevant clauses is available upon request.

9. STORAGE PERIOD

We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, or for as long as required by law. This is in accordance with the principle of storage limitation. When personal data is no longer needed, it is deleted or anonymised in accordance with our internal retention routines and applicable data protection regulations.

The exact storage period varies depending on the type of data and the purpose of the processing. More information can be found in the tables in section 7 above. In certain cases, data may be retained longer than normal, for example:

• where required by law (e.g. the Accounting Act or consumer protection laws),

• in the event of an ongoing dispute, legal proceeding, or regulatory investigation,

• to manage warranty, complaint, or limitation matters, or

• where we are required to retain certain data despite a request for erasure to comply with contractual, legal, or regulatory obligations.

10. RECIPIENTS OF PERSONAL DATA

We process personal data with care and only share data in accordance with applicable data protection legislation. Recipients of processing are specified under each purpose in this Privacy Notice but are summarised here for clarity.

Service providers: We engage external providers to help us operate our business. These may include:

• Processors, who process personal data on our behalf and in accordance with our instructions, e.g. IT providers for operations, system maintenance, storage and security, as well as accounting firms for bookkeeping. Data Processing Agreements are entered into with all processors in accordance with Article 28 GDPR.

• Independent controllers, e.g. payment service providers and banks who process personal data to deliver their services to us or to comply with their own legal obligations.

Authorities: We may disclose personal data to authorities where required by law, such as to the Swedish Tax Agency or the Police. This may occur in connection with tax and accounting requirements, regulatory investigations, or for the prevention and investigation of crimes.

Other parties: In some cases, personal data may be shared with other independent third-party controllers, who are responsible for their own processing. For example, this may occur in connection with business transactions (such as a sale, merger, or restructuring of our company) or where a third party has a legitimate interest in processing the personal data.

11. YOUR RIGHTS UNDER THE GDPR

As a data subject under the GDPR, you have the following rights:

• Right to information: You have the right to receive clear information about how we process your personal data, including the purposes, categories of data, and any recipients. This information is provided in this Privacy Notice.

• Right of access: You may request a copy of your personal data that we process and obtain information about the processing, including any cross-border transfers and safeguards.

• Right to rectification: If your personal data is inaccurate or incomplete, you have the right to have it corrected. In such cases, we will inform the relevant recipients of your personal data, where possible and not unduly burdensome for us. You also have the right to information about who these recipients are.

• Right to erasure (“the right to be forgotten”): Under certain circumstances, you may request that we delete your personal data, for example if it is no longer necessary for the purpose for which it was collected or if you withdraw your consent. However, legal obligations may require continued retention. If we delete your personal data, we will inform the relevant recipients of your personal data, where possible and not unduly burdensome for us. You also have the right to information about who these recipients are.

• Right to restriction of processing: You may request that we restrict the processing of your personal data, for example if you contest its accuracy or if the processing is unlawful but you oppose erasure. During a restriction, we may only store the data, process it with your consent, or process it for the establishment, exercise, or defence of legal claims. We will inform you when the restriction is lifted.

• Right to data portability: If we process your personal data based on consent or contract as the legal basis, you have the right to receive it in a structured, machine-readable format and to have it transmitted to another controller, where technically feasible.

• Right to object: You may object to our processing of your personal data if the processing is based on legitimate interest as the legal basis. We may only continue the processing if we can demonstrate compelling legitimate grounds that override your interests. However, you always have the right to object to processing for direct marketing, which means that we must immediately cease such processing.

• Right not to be subject to automated decision-making: You have the right not to be subject to decisions based solely on automated processing, including profiling, if such decisions significantly affect you. Exceptions apply if the decision is necessary for a contract or required by law. In such cases, you have the right to request human review of the decision. We do not make automated decisions, with or without profiling.

You may contact us using the contact details provided at the end of this Privacy Notice if you wish to exercise any of your rights under the GDPR. Exercising your rights is free of charge, provided that your request is not repetitive, manifestly unfounded, or excessive, in which case we are entitled to charge a reasonable fee or refuse the request.

To ensure that we process your request correctly, we may need to verify your identity. We normally respond to your request within one month, but in complex cases or during periods of high workload, the response time may be extended by up to two months. In such cases, we will inform you of the extension within the first month.

Please note that certain rights are limited under the GDPR and only apply under specific conditions. If we cannot fulfil your request, we will inform you of the reasons, in accordance with applicable law.

12. QUESTIONS OR COMPLAINTS

If you have questions about this Privacy Notice or our processing of your personal data, you may contact us using our contact details provided at the following link: LINK.

If you are dissatisfied with our processing of your personal data, you may lodge a complaint with the Swedish data protection authority, the Swedish Authority for Privacy Protection (IMY):

• Telephone: +46 (0)8-657 61 00.

• E-mail: imy@imy.se

• Postal address: Integritetsskyddsmyndigheten, Box 8114, 104 20 Stockholm.

If you are resident in another country within the EU/EEA, you may also contact the supervisory authority in your country of residence. A list of supervisory authorities of the Member States is available here: https://edpb.europa.eu/about-edpb/about-edpb/members_en

Warranty and repairs

Here you will find a brief overview of our warranties, how to submit a warranty or service case, and contact details for our authorized service partners.

Warranty

Our tents and shelters may be covered by a lifetime warranty against original defects in materials and workmanship. If a product is covered by the warranty, this will be specified on the product page and in your order confirmation.

The warranty is valid only upon presentation of a receipt or order confirmation and does not cover damages caused by improper use, accidents, normal wear and tear, or external factors such as UV radiation or sand.

In the event of a warranty claim, please contact our customer service with a description of the defect, photos, and your order number. You can find more information on how to make a warranty claim here on this page.

For complete information about warranty, claims, and your rights as a customer, please see our Terms of Purchase...

Repairs and Service

We offer maintenance, repairs, and spare parts for damages not covered by the warranty, subject to a fee. Costs for these services are charged to the customer. We aim to keep these costs reasonable and to handle cases as quickly as possible.

We also cooperate with a number of authorized service partners across Europe. Contact details for these service partners can be found further down on this page. All partners have been trained by us and use only original parts and materials provided by Hilleberg.

For hygiene and safety reasons, we only accept clean and dry products. Products sent to us dirty or damp will be returned without service.

Submitting a Warranty or Service Case

Before sending in a warranty or repair case, please fill out our form: Warranty and Repair form.

Once we have received your request, we will provide instructions on how to send in your product.

Return Address

Products submitted for warranty or repair should be sent to us if you are located in Sweden. Our contact details and address can be found via the webpage Contact Us.

If you are located in another EU country, you may instead send your product directly to one of our authorized service partners. Contact details and addresses for all service partners are listed below.

Our Service Partners

Sweden
 Hilleberg the Tentmaker
 Phone: +46 63 57 15 50
 Email: tentmaker@hilleberg.se
 Click here for instructions on how to send in your tent

Germany
 OUTDOOR SERVICE TEAM
 A. Stecher & B. Prasse GBR
 Am Dorfanger 20
 D-16515 Oranienburg
 Phone: +49 (0) 30 / 992 720 86
 Email: info@outdoor-service.com
 www.outdoor-service.com

Switzerland
 TRANSA REPARATUR-WERKSTATT
 Hohlstrasse 402
 CH-8048 Zürich
 Phone: +41 (0) 44 383 38 38
 Email: info@transa.ch

United Kingdom
 SCOTTISH MOUNTAIN GEAR LIMITED
 Unit 3 Broughton Park
 Newhailes Industrial Estate
 Newhailes Road
 EH21 6SY Musselburgh, Scotland
 Phone: +44 131 653 1310
 Email: info@scottishmountaingear.com

Norway
 SÖMHUSET
 Granåsen 18
 1362 Hosle, Norway
 Phone: +47 915 12 503 / 67 14 14 00
 Email: somhuset@gmail.com
 www.somhuset.com

ERIK ENGH SALMAKERVERKSTED
 Sörkedalsveien 179
 0754 Oslo, Norway
 Phone: +47 22 50 54 86
 Email: ja-engh2@online.no
 www.salmakerengh.no

Shipping

Here you will find a brief overview of our shipping costs, delivery times and methods, as well as information about uncollected packages.

Shipping

We ship orders to all EU countries.

Shipping Costs

• Delivery within Sweden: 70 SEK per order

• Delivery within the rest of the EU: 15 EUR per order

• Free shipping: On orders over 700 SEK (or 70 EUR), regardless of delivery address within the EU

The shipping cost is always shown at checkout before you confirm your purchase and will automatically be removed if your order qualifies for free shipping.

Shipping to the United Kingdom

For orders with a delivery address in the United Kingdom, the shipping cost is included in the price listed in the online store. No additional shipping charges will be added to your purchase, unless otherwise specified.

Delivery Times

The estimated delivery time is always stated in your order confirmation. Delivery times may be affected by public holidays, vacation periods, and other special circumstances.

Delivery Methods

• Delivery within Sweden: usually to the nearest service point.

• Delivery within the rest of the EU: normally to the address you provided when placing your order.

If you have any special requests regarding delivery, please contact us when placing your order and we will do our best to accommodate them.

Uncollected Packages

If you do not collect your package in time and it is returned to us, we reserve the right to charge you for the costs of return shipping and handling. If you do not contact us within seven (7) days from the date the package was returned, we also reserve the right to cancel the contract. In such cases, any refund will be made after deducting our costs.

When Receiving Your Package

Please check that your shipment is intact and correct upon receipt. Any damage should be reported to both us and the shipping company as soon as possible. Identification may be required when collecting a package.

Terms of Purchase

All purchases of our products are subject to the terms and conditions in effect at the time of purchase. There you will find complete information about delivery, returns, and your rights as a customer. Read our Terms of Purchase.

Warranty and Repairs

Our tents and shelters may be covered by a lifetime warranty against original defects in materials and workmanship. If a product is covered by the warranty, this will be specified on the product page as well as in your order confirmation.

In addition to the warranty, we offer repairs and service for damages not covered, such as normal wear and tear or accidents. We also cooperate with authorized service partners in selected countries.

For more information on what the warranty includes, how to proceed with service cases, and for a list of our authorized service partners, please see the information provided on the webpage about Warranty and repairs.

Withdrawal Form

This withdrawal form can be used when, as a consumer, you wish to withdraw from a contract in accordance with the provisions of the Swedish Act (SFS 2005:59) on Distance Contracts and Contracts Concluded Outside Business Premises ("Distance Contracts Act"). You may also withdraw in other ways than by using this withdrawal form, but it is recommended that you keep written documentation showing that you have withdrawn.

The withdrawal period is 14 days. For the purchase of a service, the withdrawal period starts on the day you entered into the contract. For the purchase of goods, the withdrawal period starts on the day you received the goods. If you have purchased several goods or a good consisting of several parts, the withdrawal period is counted from the day you receive the last good or the last part of the good. The day the withdrawal period starts is not included when calculating the withdrawal period. This means that the following day is day one of the withdrawal period. If you choose to exercise your right of withdrawal, you must notify the Seller that you wish to exercise your right of withdrawal within the withdrawal period.

More information about the terms and conditions for the right of withdrawal can be found in the Seller’s Terms of Purchase.

If you wish to withdraw from a contract, contact us with the form on the Contact Us page.