Terms of ServicePurchase &
Shipping Information
Please contact your nearest Hilleberg Dealer
in your area. If there is no dealer in your area you can order directly from us.
You may place your order on the web-site or by phone, fax or mail.
Orders may be placed with your credit card. We accept: VISA, MasterCard, American
Express, and Discover as well as Pay Pal. Cashiers or personal checks
are accepted with mail in orders.
Washington state residents pay 8.9% sales tax with their orders.
Orders from all other US states pay no sales tax.
Orders over $200 are shipped for FREE anywhere in the US with Ground
shipping. A handling fee of $5 will be added to orders under $200. For
faster shipping the following methods can be added to your order.
Overnight Orders totaling $575 or less add $40 Orders
totaling $575 or more add $45 2-Day Orders totaling $575 or
less add $25
Orders totaling $575 or more add $30 International Orders
**Because we work with dealers in the following countries, we do not ship
to: Japan, Korea, Hong-Kong or any European Country.** Other international orders are
shipped with Express Shipping. With this shipping method your tent will
arrive within a few days. The shipping charges for orders up to $575 or less are $65
and for orders over $575 they are $80. Please remember to
select this shipping option when placing an order for outside the U.S.
or Canada. CANADA Orders totaling $575 or less add $40
Orders totaling $575 or more add $45 *Due to previous problems with shipping we
only ship with Fed Ex express shipping to Canada. Your tent will arrive
very soon after placing your order. For all international and Canadian orders please remember
that import duty charges will be added when your shipment arrives in
customs. Hilleberg Quality is Your Warranty
All items are covered by a lifetime warranty. Damages from accidents,
inappropriate handling or lack of care are not covered under the
warranty. All repairs not covered by the warranty will be carried out at
a minimal cost. Both for hygiene reasons and for the protection of
our repair equipment, tents sent to us for repair work must be clean and
dry. We reserve the right to return dirty tents without effecting any
repair.
You can never buy the "wrong" tent from us. You have the right to
return the product to us within 15 days provided it is in new condition
(not pitched outside). As soon as we have received and approved the
returned goods, you will be credited within a few days.
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